# Stand-Alone Evaluations in Oversai QA

📝 In Oversai, you can perform two types of quality evaluations:

 1. Evaluations assigned via Inbox Routers

 2. Stand-alone evaluations

Stand-alone evaluations are perfect for those moments when you come across a
ticket or call that wasn't assigned to you, but you feel is worth reviewing.
This feature gives you the freedom to evaluate any interaction at any time —
even if it wasn’t routed to you.




✨ HOW TO SUBMIT A STAND-ALONE EVALUATION

Follow these simple steps:

 1. Open your QA view in the Oversai Chrome Extension.
    At the top right, you’ll see a blue “+” icon — click it to start a new
    stand-alone evaluation.





 2. Fill in the required details:

 * Add the interaction ID and click the magnifying glass icon; this will
   correlate it with the evaluation and reports. Also, this will show you
   whether that interaction has already been assigned through a router or if it
   already has a completed evaluation.

 * Select the agent you want to evaluate

 * Choose the relevant team

 * Pick the scorecard you’d like to use
   Oversai will automatically pull the URL of the ticket you're viewing.







 3. Once you've selected your scorecard, it will appear below — and you're ready
    to begin your evaluation.
    After completing it, simply click Submit.
    
    



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That’s it! 🎉 You’ve just completed a stand-alone evaluation in Oversai — quick,
flexible, and efficient.



Let us know if you need any help getting started!