Data Storage & Privacy in Oversai

What Oversai Does Not Store

At Oversai, we believe your customers’ data belongs to you—not to us. That’s why we do not store:

• ❌ Full conversation content from tickets, chats, or calls.

• ❌ Sensitive customer details (PII, payment data, etc.).

Conversation data may be fetched temporarily to power AI analysis (like sentiment or summarization), but it is never persisted in Oversai’s database.

✅ What Oversai Does Store

Oversai only stores information that’s essential for analytics, QA, and reporting. This includes:

• QA Results 📝 → Scores, pass/fail status, feedback reasons.

• Sentiment Analysis Outcomes 😊😐☹️ → AI-generated insights from interactions.

• Call Transcription 📞✍️ → But only if the transcription was performed using Oversai’s own transcription product.

• Ticket Metadata 📊 → Such as:

  • Priority (high, medium, low)

  • Status (open, closed, pending)

  • Assignee (which agent handled it)

  • Tags or categories

  • Timestamps (created, updated)

This metadata allows Oversai to build filters, dashboards, and reports that help you spot trends and improve operations—without ever needing to store raw conversation content.

🔐 Privacy & Security

Our platform is built with a privacy-first mindset:

• Metadata-only storage.

• Temporary message processing, never persisted.

• End-to-end encryption (TLS/HTTPS).

• Strict data minimization principles.

For more detailed information about how we handle data security, you can visit our 🔒 Security Page.

🌟 Quick Takeaway

Oversai is designed to deliver powerful AI-driven insights for QA and operations without retaining your customers’ conversations or personal data.

You stay in full control, and we make sure your data is treated with the highest levels of security and privacy.