# Freshdesk Integration

Connect Freshdesk [https://www.freshworks.com/freshdesk/?utm_source=chatgpt.com]
to Oversai [https://www.oversai.com?utm_source=chatgpt.com] to sync tickets,
agents, and support data — enabling QA automation, AI Metrics, VoC insights, and
operational reporting.

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SET UP IN OVERSAI (QUICK & EASY)

Integrating with Freshdesk is simple — you’ll only need your Freshdesk domain
and API Key.

 1. In Oversai, go to:
    
    * Data → Integrations

 2. Click:
    
    * Add new connection

 3. Select:
    
    * Freshdesk

 4. Paste your:
    
    * Freshdesk Domain
    
    * API Key

 5. Save the integration.



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WHERE TO FIND YOUR FRESHDESK API KEY

You can find your API Key directly from your Freshdesk profile settings.

Official Freshdesk guide:
How to Find Your API Key
[https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key?utm_source=chatgpt.comhttps://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key]



Note: The API Key used should belong to an Admin or a user with access
permissions.

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Need Help?

If anything doesn’t connect as expected, contact the Oversai Support Team
[https://www.oversai.com?utm_source=chatgpt.com] and we’ll gladly help verify
permissions, API access, and data syncing.