# Zoom Phone Integration

Connect Zoom Phone to Oversai to sync call recordings, transcripts, call
history, and phone users, so your team can run AutoQA, AI Metrics, and VoC on
Zoom Phone interactions.


BEFORE YOU START

You need:

- A Zoom account with admin access to create a Server-to-Server OAuth app in the
Zoom App Marketplace (https://marketplace.zoom.us/user/build)

- An Oversai account with permission to manage integrations (Data →
Integrations)



Oversai connects using a Server-to-Server OAuth app (account-level). You will
copy the Account ID, Client ID, and Client Secret from Zoom into Oversai.




STEP 1 — CREATE A SERVER-TO-SERVER OAUTH APP IN ZOOM

1. Go to https://marketplace.zoom.us/user/build

2. Open Develop → Build app →Server to Server OAuth App










STEP 2 — ENTER BASIC INFORMATION

Open Information; fill app name, short description, company, developer contact.

No need to publish to Marketplace.






STEP 3 — ADD THE REQUIRED SCOPES

Add ALL scopes under Phone using + Add Scopes:

- phone:read:list_call_recordings:admin — List recordings

- phone:read:call_recording:admin — Read one recording

- phone:read:recording_transcript:admin — Transcript

- phone:read:list_call_logs:admin — Call history

- phone:read:call_log:admin — Call element

- phone:read:list_users:admin — List users

- phone:read:user:admin — Get one user





STEP 4 — ACTIVATE THE APP

Open Activation and activate.








STEP 5 — COPY YOUR ZOOM CREDENTIALS

From App Credentials, copy Account ID, Client ID, and Client Secret. Store them
securely.






STEP 6 — CONNECT ZOOM PHONE IN OVERSAI

1. Go to Data → Integrations.

2. Select Zoom Phone → Add New Connection.

3. Enter Name, Account ID, Client ID, and Client Secret.

4. Select Connect to Zoom Phone.








NEED HELP?

Contact Oversai support@oversai.com if the connection fails or scopes or
credentials are unclear.