# How to connect Intercom to Oversai

Connecting Intercom lets Oversai import your support conversations, tickets, and
related data so you can evaluate quality, analyze trends, and coach your team.
The integration is read-only: Oversai never creates, edits, or deletes anything
in your Intercom workspace.

Time required: about 2 minutes


BEFORE YOU START

Make sure you have:

 * An Oversai account with permission to manage integrations.

 * An Intercom admin account with permission to install and authorize apps in
   your workspace.

 * Your Intercom region (US, EU, or Australia). If you're not sure, check your
   Intercom URL or ask your Intercom workspace owner.


STEP 1: OPEN INTERCOM IN THE INTEGRATIONS GALLERY

In Oversai, go to the Integrations Gallery, find Intercom, and click Connect.





STEP 2: NAME THE CONNECTION AND CHOOSE YOUR REGION

On the New Intercom connection screen, under Intercom Settings, fill in:

Name — A label to identify this connection in Oversai, for example "Intercom" or
"Intercom – Support EU".

Region — The region where your Intercom workspace is hosted, for example US.

Important: The region must match your Intercom workspace. If you choose the
wrong region, the authorization will fail.





STEP 3: AUTHORIZE OVERSAI IN INTERCOM

 1. Click Connect to Intercom.

 2. A window opens where Intercom asks you to grant Oversai access.

 3. Review the requested permissions, then click Authorize access.

You'll be returned to Oversai once the authorization is complete.





STEP 4: CONFIRM THE CONNECTION

Return to the Integrations page. Your new Intercom connection should appear as
active, and your data will start syncing automatically. Depending on the volume
of data, the initial sync may take a while to complete.


PERMISSIONS OVERSAI USES

Oversai requests only read-only OAuth scopes:

 * Read and list users and companies — To link conversations to the right
   customer and account.

 * Read tags — To use your existing Intercom tags for filtering and analysis.

 * Read conversations — To import conversations for quality evaluation and
   analysis.

 * Read events — To add customer activity context to interactions.

 * Read content data — To reference help center and content data related to
   interactions.

 * Read tickets — To import and evaluate Intercom tickets.

 * Read admins — To match Intercom teammates to agents in Oversai.
   
   


TROUBLESHOOTING

 * The authorization window doesn't open: Your browser may be blocking pop-ups.
   Allow pop-ups for Oversai and try again.

 * Authorization fails or returns an error: Check that the selected region
   matches your Intercom workspace and that your Intercom user is an admin with
   permission to install apps.

 * No data appears after connecting: The initial sync may still be running. If
   nothing appears after a few hours, contact support.


DISCONNECTING INTERCOM

You can revoke Oversai's access at any time from your Intercom workspace
settings (under installed apps), or by removing the connection from the
Integrations page in Oversai.


NEED HELP?

If you have any questions, contact your Account Manager or email
support@oversai.com [support@oversai.com]. We're happy to help!