Audience: A Helpshift domain administrator at the customer.
Oversai reads your Helpshift issues — the conversation, its state, tags, the assigned agent and the customer's satisfaction rating — so they can be scored, coached on and reported against.
Who does this | Helpshift Admin |
Time needed | About 5 minutes |
Access granted | Read-only |
Auth method | API key |
Before you start
A Helpshift account with the Admin role — only an Admin can view or create API keys.
Your Helpshift domain: the part before
.helpshift.comin the address you sign in at. Formycompany.helpshift.com, the domain ismycompany.An Oversai account with Admin access.
Step 1 — Create a read-only API key
Helpshift Dashboard > Settings > APIs
Add a key named Oversai with the Read-only permission level, then copy its value.
What the read-only key allows
A read key reaches three things, and there is nothing per-endpoint to tick:
Oversai reads | What it powers in Oversai |
|---|---|
Issues | The interaction list, its subject, state, tags, custom fields and the conversation. Required — without it nothing syncs. |
Agents | The agent name and email on each interaction, matching interactions to Oversai users and teams, and telling an agent's message apart from the customer's. |
Apps | The App filter and the app name on each interaction. Without it the filter shows raw app identifiers. |
Step 2 — Connect in Oversai
Oversai > Data > Integrations > New Integration
Choose Connect to Helpshift.
Fill in the two fields below.
Save.
Field | What to enter |
|---|---|
Domain | Your Helpshift domain — |
API Key | The key from step 1. |
Note: There is no region to choose: Helpshift serves every domain from the same API address.
If your Helpshift runs on a dedicated or regional host, contact Oversai support before you go further.
What happens after you connect
The first issues appear within about five minutes. That first sync back-fills the last 15 days; everything older stays in Helpshift.
After that Oversai checks for changes every five minutes.
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Need help? If you run into any issues with the integration, email us at [email protected]. We’ll be happy to help! 😊