Freshdesk Integration

Connect Freshdesk to Oversai to sync tickets, agents, and support data — enabling QA automation, AI Metrics, VoC insights, and operational reporting.

Set up in Oversai (Quick & Easy)

Integrating with Freshdesk is simple — you’ll only need your Freshdesk domain and API Key.

1. In Oversai, go to:

   • Data → Integrations

2. Click:

   • Add new connection

3. Select:

   • Freshdesk

4. Paste your:

   • Freshdesk Domain

   • API Key

5. Save the integration.

Where to find your Freshdesk API Key

You can find your API Key directly from your Freshdesk profile settings.

Official Freshdesk guide:
How to Find Your API Key

Note: The API Key used should belong to an Admin or a user with access permissions.

Need Help?

If anything doesn’t connect as expected, contact the Oversai Support Team and we’ll gladly help verify permissions, API access, and data syncing.