Connecting Intercom lets Oversai import your support conversations, tickets, and related data so you can evaluate quality, analyze trends, and coach your team. The integration is read-only: Oversai never creates, edits, or deletes anything in your Intercom workspace.
Time required: about 2 minutes
Before you start
Make sure you have:
An Oversai account with permission to manage integrations.
An Intercom admin account with permission to install and authorize apps in your workspace.
Your Intercom region (US, EU, or Australia). If you're not sure, check your Intercom URL or ask your Intercom workspace owner.
Step 1: Open Intercom in the Integrations Gallery
In Oversai, go to the Integrations Gallery, find Intercom, and click Connect.
Step 2: Name the connection and choose your region
On the New Intercom connection screen, under Intercom Settings, fill in:
Name — A label to identify this connection in Oversai, for example "Intercom" or "Intercom – Support EU".
Region — The region where your Intercom workspace is hosted, for example US.
Important: The region must match your Intercom workspace. If you choose the wrong region, the authorization will fail.
Step 3: Authorize Oversai in Intercom
Click Connect to Intercom.
A window opens where Intercom asks you to grant Oversai access.
Review the requested permissions, then click Authorize access.
You'll be returned to Oversai once the authorization is complete.
Step 4: Confirm the connection
Return to the Integrations page. Your new Intercom connection should appear as active, and your data will start syncing automatically. Depending on the volume of data, the initial sync may take a while to complete.
Permissions Oversai uses
Oversai requests only read-only OAuth scopes:
Read and list users and companies — To link conversations to the right customer and account.
Read tags — To use your existing Intercom tags for filtering and analysis.
Read conversations — To import conversations for quality evaluation and analysis.
Read events — To add customer activity context to interactions.
Read content data — To reference help center and content data related to interactions.
Read tickets — To import and evaluate Intercom tickets.
Read admins — To match Intercom teammates to agents in Oversai.
Troubleshooting
The authorization window doesn't open: Your browser may be blocking pop-ups. Allow pop-ups for Oversai and try again.
Authorization fails or returns an error: Check that the selected region matches your Intercom workspace and that your Intercom user is an admin with permission to install apps.
No data appears after connecting: The initial sync may still be running. If nothing appears after a few hours, contact support.
Disconnecting Intercom
You can revoke Oversai's access at any time from your Intercom workspace settings (under installed apps), or by removing the connection from the Integrations page in Oversai.
Need help?
If you have any questions, contact your Account Manager or email [email protected]. We're happy to help!